Contact Us

Before sending us a message, read through our FAQ below

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Here are a few things that may help answer your inquiry:

 

If you need to reschedule a class: 

• To reschedule, use the unique link in your confirmation email.

• Then click Manage Booking to open a secure page to reschedule.

• From the Members Area, you can log in to your 'My Bookings' page and click Reschedule next to any upcoming session. ​

 

If you are wondering where your work is: 

We are working hard on processing your pieces. We only have one kiln, so our turnaround time is a bit slower.

Our turnaround time is up to 5 weeks, give or take.

We have a lot of work to process every week, so we appreciate your patience.

We will email you as soon as your work is ready! Please try not to email us about your work unless it's been more than 5 weeks.  

 

It's been 5 weeks, and I haven't heard back about my work: 

We’ve recently experienced a high bounce rate for our pickup emails, and some are going to spam folders. Your work is likely ready for pickup; please come by our studio during our open studio hours to collect it. ​

 

If you need to make an extension to pick up your work: 

We can definitely do that for you!! Please just email us ahead of time (before the 2-month mark) so we don't donate your piece.   

 

If you are looking to book a private class/event: 

Please fill out our booking form located on our 'book with us' page.

 

If you are looking to volunteer: 

Unfortunately, our volunteer roster is full at the moment. Please keep an eye out for future callouts. 

 

If you signed up as a member: 

We will send a welcome email shortly to set up a studio orientation. 

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You may also be able to find an answer to your question on our studio policies page.